The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Accommodations
“The room was spotless on arrival, creating a welcoming and comfortable environment.” view full review
Relaxing Spa Visit
“The spa offered an amazing ambiance and the massage I received was incredibly rejuvenating.” view full review
Excellent Shower Pressure
“The shower pressure was fantastic, providing a refreshing start to my mornings.” view full review
Delicious Breakfast!
“The breakfast spread was impressive, featuring fresh pastries and a variety of healthy options.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Adults only
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Snorkelling
Cycling
Tennis court
Yoga class
Sports trainer
Services
Free airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Children
Water slides
Spa & Leisure
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
In-room sink
Bathroom
Separate tub and shower
Free toiletries
Bathroom telephone
Bedroom
Pillow menu
Media
Flat-screen TV
HBO available
AM/FM alarm clock
Show more
Location
Carr. Chetumal - Puerto Juarez Km. 282, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carr. Chetumal - Puerto Juarez Km. 282, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Park
Xenses
750 m
Km 285
Emotions Native Park
1.7
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
3.5
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.5
km
Carretera 109
Cenote Calavera
4.2
km
Beach
Playacar Beach
4.2
km
Mall
City Club
4.3
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
4.3
km
Mall
Starbucks
4.4
km
Park
Xel-Ha Park
4.5
km
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
5.0
km
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
4.8
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
5.0
km
Zona Arqueologica Playa del Carmen
5.5
km
152 Calle Quinta Avenida
Quinta Avenida
6.6
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
6.0
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
6.1
km
5ta Avenida
Galeria de Arte 5ta Avenida
6.2
km
5th Avenue 4th and 6th Streets
Sun Jaguar
6.3
km
Museum
Museo Frida Kahlo Playa Del Carmen
6.5
km
Museum
3D Museum of Wonders
6.5
km
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
6.4
km
Church
Nuestra Senora del Carmen Catholic Church
6.7
km
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
6.9
km
Cave
Rio Secreto
46.7
km
Amusement Park
Xplor Park
46.3
km
Nearby
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
20 m
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
20 m
Amusement Park
Delphinus Riviera Maya
20 m
Restaurants
Xin Gao
1.6
km
Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Friendly staff
Broken items
Delayed room assignment
8.0/10
Great
Rooms
7.1
Location
8.5
Service
8.8
Dining
7.9
Guest reviews
8.0/10
based on 8 reviews
9.3
9.3/10 based on 1185 reviews
Edward
United Kingdom,
May
2024
7.2/10
The King Suite with Spa Bath was located a bit far from the beach and amenities, and unfortunately, had some broken things unrepaired throughout the room. However, the staff was super friendly and welcoming.
Rooms
5.0
The room was very noisy and had broken things unrepaired throughout.
Service
9.0
The staff was extremely friendly and welcoming.
Location
8.0
The location was breathtaking and superb, close to the artsy hotel, pool, creeks, and secluded beach.
Dining
7.0
The dining experience was exceptionally good quality, but may not appeal to all visitors.
Facilities
8.0
The facilities were meticulous and all superb.
Joe
United Kingdom,
February
2024
8.4/10
I stayed at this hotel and had a mixed experience. The rooms were very spacious and beautifully furnished, but unfortunately, there was a leak the whole time I was there. The service, however, was amazing and the staff were nice and helpful. The location was outstanding, with a combination of artsy surroundings, a pool, creeks, and a secluded beach. The dining options were good but enjoyable, especially with the biggest and best buffet I've seen in a hotel worldwide.
Rooms
7.0
The rooms were very spacious and beautifully furnished.
Service
9.0
I experienced amazing service from the staff who were nice and helpful.
Location
9.0
The location is outstanding, with a mix of artsy elements, a pool, creeks, and a secluded beach.
Dining
8.0
The dining options were good but enjoyable, especially with the impressive buffet.
Facilities
9.0
The facilities provided were excellent.
Thomas
United States,
November
2023
8.2/10
My stay at the hotel was a mix of great things and a few drawbacks. The location was fantastic, just a short walk from the beach and surrounded by beautiful amenities. However, I encountered some broken items in the room that needed attention, which was a bit disappointing.
Rooms
7.0
The room was spacious and had a spectacular view, but I had to wait around 20 minutes until I was assigned a room, which happened a bit late in the evening.
Service
9.0
The staff members were extremely courteous and respectful, making me feel very welcome during my stay.
Location
9.0
The location was outstanding, with a unique design and access to exclusive restaurants and ocean options.
Dining
8.0
The dining experience was enjoyable, with good quality food, though it wasn't overly fancy for my taste.
Facilities
8.0
The facilities were well-maintained, offering a range of services like room service, laundry, and airport shuttle.
Great location
Broken items
Bobby
United Kingdom,
November
2023
7.8/10
The hotel offers awesome rooms but lacks sound isolation, leading to noise disturbances. The cleanliness is satisfactory, including the mini-bar. However, improvements are needed. The service is excellent, notably from Cinthia and Najaida, although some aspects could be enhanced to match other five-star resorts.
Rooms
7.0
The rooms are really awesome but not well sound-isolated, leading to noise disturbances from corridors and outside. Cleanliness is decent, including the mini-bar.
Service
9.0
The service, especially from Cinthia and Najaida, is excellent. However, there were some instances where assistance in getting drinks was needed. It falls slightly short compared to other luxury resorts.
Location
8.0
The location is excellent for exploring the artsy hotel, pool, creeks, and secluded beach. However, there are restrictions, like limited kayakking areas and pressured sales presentations in the discussion lounge.
Dining
8.0
The dining experience, particularly at the internal restaurants and breakfast buffet, offers numerous quality options. The scones are exceptional.
Facilities
7.0
The hotel boasts meticulous facilities, including restaurants onsite. However, the sales pitch atmosphere may be off-putting.
Gordon
United Kingdom,
October
2023
7.8/10
The hotel offers spacious and beautifully furnished Master Suites/Presidential suites, ideal for easy access to all the parks. The pool area provides a nice shaded spot after some time in the sun, but there are occasional sales presentation attempts.
Rooms
8.0
The rooms are spacious and beautifully furnished, offering lovely shade by the pool. Ideal for a relaxing stay.
Service
7.0
The staff is incredibly welcoming, attentive, and friendly, always dressed up cutely and offering courteous service. However, there are persistent attempts to sign guests up for sales presentations.
Location
9.0
The hotel's location is spectacular, with a combination of artsy vibes, a pool, creeks, and a secluded beach, although not without some imperfections.
Dining
7.0
The dining experience isn't overly fancy but offers fine bread, with a highlight being the excellent buffet at the Mercado de San Juan.
Facilities
8.0
The facilities are modern and convenient, offering everything needed for a comfortable stay.
Lois
United States,
October
2023
8.8/10
I just had an amazing stay at this hotel! The rooms are so comfy and clean, and the grounds are meticulous. The staff is extremely accommodating and friendly, making sure my every need was taken care of. The location is just perfect for a relaxing getaway, with the artsy hotel vibe, pool, creeks, and secluded beach. However, there were some minor issues with finding nearby restaurants, but overall, it's a hidden gem waiting to be explored.
Rooms
9.0
The room I stayed in was clean and big, providing a cozy retreat after a day of exploring.
Service
9.0
The service here was top-notch, with the staff always going out of their way to make my stay memorable.
Location
8.0
The location was just amazing! The combination of the artsy hotel, pool, creeks, and secluded beach made it a tranquil paradise. However, finding restaurants nearby was a bit challenging.
Dining
9.0
The dining experience was exceptional, especially the breakfast buffet and the quality of the food served at the hotel's internal restaurants.
Facilities
9.0
The facilities at the hotel were great, offering everything from room service to shuttle services, ensuring a convenient and comfortable stay.
James
United States,
June
2023
8.2/10
The hotel is situated in a truly unique magical corner of the world, where the artsy ambiance blends seamlessly with the natural beauty of the creeks and secluded beach. The service was exceptionally warm and attentive but slightly lacking for younger guests. The dining experience offered exceptional quality, especially at the Mercado de San Juan buffet. However, the sales presentation pressure in the discussion lounge and the restricted access to the beautiful natural pool were notable downsides that caught me by surprise.
Rooms
7.0
The rooms were clean and cozy, furnished with a nice mini bar, and shaded by the pool area, albeit with a persistent issue of leakage.
Service
9.0
The staff was incredibly attentive and courteous, providing a high level of service that made me feel welcomed and valued.
Location
8.0
The exclusive artistas part of the property is a gem, offering a serene environment to walk around and enjoy high-quality service. However, the pressure to attend the sales presentation and the blocked access to the beautiful natural pool were significant drawbacks.
Dining
9.0
The dining experience was exceptional, especially at the Mercado de San Juan buffet, which was undoubtedly one of the best I have experienced worldwide.
Facilities
8.0
The hotel boasts excellent facilities, including amenities like room service, car hire, and laundry services. However, the blocked off natural pool and the sales pitch in the discussion lounge slightly detracted from the overall experience.
Sophie
United Kingdom,
May
2023
8.4/10
The hotel provided a wonderful experience overall, with extremely friendly service and superb location options. However, there were some delays with room readiness and the dining experience may not meet all expectations.
Rooms
8.0
Although our room, the King Suite with Spa Bath, was fantastic once we settled in, there was a delay in its readiness upon arrival.
Service
9.0
The staff was extremely friendly and welcoming, making our stay enjoyable.
Location
9.0
The location was superb, offering easy access to various attractions like the artsy hotel, pool, creeks, secluded beach, and even to the Mercado de San Juan.
Dining
7.0
The dining experience, especially in the hotel's internal restaurants, offered good quality food but may be more suited to certain tastes over others.
Facilities
9.0
The hotel facilities are top-notch, adding to the overall quality of our stay.
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